Home Education When to Call 9-1-1
When to Call 9-1-1
Tuesday, 27 May 2008 02:20

Stressed Caller 






The Millard County Sheriff's Office provides a link between public safety and the citizens and visitors of the county in the event of an emergency. When determining whether to call the business line or 9-1-1, keep in mind the following tips.


9-1-1 Do's and Dont's

Listed below are some instances where you should dial 9-1-1:

  • Fires
  • Crimes in progress
  • Life-threatening situations
  • Motor vehicle accidents
  • Injuries requiring emergency medical attention
  • Hazardous chemical spills
  • Smoke detector or carbon monoxide detectors sounding
  • Sparking electrical hazards
  • Smoke in a building
  • Any other EMERGENCY

Below are some situations when you should not dial 9-1-1 and should instead contact us here:

  • Asking directions in the city/county
  • Inquiring about school openings or closings
  • Reporting a blocked driveway
  • Reporting an obstructed hydrant
  • Reporting a noise complaint
  • Reporting a lost wallet
  • Reporting a lost or found pet
  • Questions about traffic tickets
  • Inquiring about the location of a fire because you hear the town siren
  • Any time you decide to start the conversation with, "This is not an emergency, but..."
  • All other NON-EMERGENCY situations

Frequently Asked Questions:

What happens if I call 9-1-1 and hang-up before speaking to anyone?
At the 9-1-1 center, hang-up calls may be traced. The dispatcher will send a Sheriff's deputy to verify the situation and ensure that everything is okay. If you dialed in error, please don't hang up. Inform the dispatcher that you dialed the number accidentally.

Who am I actually calling?
When you dial 9-1-1 you will speak to a fully-trained dispatcher inside the Millard County Sheriff's Office dispatch center. These individuals will relay the information, via radio or phone, to the appropriate agency such as Police, Fire, Ambulance and/or Search and Rescue personnel.

9-1-1 Emergency Tips

  • Remain calm. Remember you may be the only source of information to the dispatcher. It is important that you can be understood. Listen carefully and do exactly what the call taker asks you to do. Remember trained emergency personnel will be at your house as soon as they can.
  • The most important information you can give a dispatcher is Location, Location, Location especially if you are calling from a cell phone. Tell the dispatcher IN ORDER your Location, Phone number you are calling from, Situation, and Your name, and other pertinent details such as people involved, descriptions of people or cars, and time of occurrence. Please don’t yell, “I need the police here now” and hang up!
  • If you are in immediate danger (burning house, etc.) remove yourself and your family or seek shelter if the situation allows first.
  • Teach your children when and how to dial 9-1-1 in a responsible manner.
  • Dial 9-1-1 if the situation is an Emergency situation. Emergency situations are those situations in which a person’s health is immediately in jeopardy (injury, serious illness, thoughts of hurting oneself, serious car accident, etc.), a crime has occurred or may be occurring, or any other act due to its serious nature demands immediate attention by the police or fire department (electrical lines down, etc.). If the situation is not an emergency situation please do not call 9-1-1. There are a limited number of 9-1-1 lines and a non-emergency call may preclude an emergency situation being able to reach our dispatchers. Call the business line at (435) 743-5302 or (435) 864-2755 to report non-emergency situations or to ask for non-emergency assistance.
  • When you call 9-1-1, stay on the line with the dispatcher until you are told by him or her to hang up. Your assistance may be required to guide deputies and other emergency personnel to your location.
  • If you are unable to speak or are otherwise incapacitated, call 9-1-1 and stay on the line. Sheriff's Deputies will be sent to your location.

Safe Tip

Do not store valuables in your car, even in the trunk. Please lock your car and take your keys with you. Even though it is tempting to run your vehicle in the cold mornings, an unattended vehicle is an open invitation to a thief.


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